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Shipping policy

Last Updated: September 2026

At CEOVERSE, we want every book to reach you safely, securely, and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Where We Deliver

CEOVERSE currently delivers orders across India.

Delivery availability may vary depending on the serviceability of your PIN code. You can check the availability of delivery to your location during checkout.

At present, we do not offer international shipping.

2. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing your order.

Orders are generally processed and dispatched within 1 to 3 business days, excluding Sundays and public holidays.

During product launches, sales, promotional campaigns, or periods of unusually high order volume, dispatch may take slightly longer.

3. Estimated Delivery Time

After dispatch, your order is generally delivered within:

3 to 7 business days, depending on your location and courier service.

Remote locations or areas with limited courier connectivity may require additional delivery time.

The estimated delivery date displayed at checkout or communicated after dispatch is an estimate and may vary due to circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your purchase.

From time to time, CEOVERSE may offer free shipping promotions or free shipping above a specified order value.

Any such offer will be subject to the terms mentioned at the time of purchase.

5. Order Tracking

Once your order has been shipped, you will receive shipping and tracking information through your registered email address, mobile number, or other communication channel provided during checkout.

You can use the tracking information to monitor the status of your shipment.

Please note that tracking information may take some time to become active after the package has been handed over to the courier.

6. Delivery Attempts

Our delivery partners will make reasonable attempts to deliver your order to the address provided during checkout.

Please ensure that:

  • Your delivery address is complete and accurate.

  • Your mobile number is correct and reachable.

  • Someone is available to receive the package when required.

If a delivery attempt is unsuccessful due to the recipient being unavailable, an incorrect address, incorrect contact details, or other reasons attributable to the recipient, the courier may make another delivery attempt or return the package to CEOVERSE.

7. Incorrect Shipping Address

Customers are responsible for providing accurate delivery information at the time of placing an order.

If you notice an incorrect address after placing your order, please contact CEOVERSE as soon as possible.

We will try to update the address if the order has not yet been dispatched.

Once an order has been shipped, we may not be able to change the delivery address.

8. Delayed Delivery

While we make every reasonable effort to deliver orders within the estimated timeframe, delivery may occasionally be delayed because of circumstances beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Transportation or logistics disruptions

  • Public holidays

  • Strikes or other operational disruptions

  • Courier service issues

  • Incorrect or incomplete address information

  • High-volume periods such as festivals or major sales

  • Government restrictions or other unforeseen circumstances

In such situations, CEOVERSE will work with the delivery partner to help complete the delivery as soon as reasonably possible.

9. Damaged Package

We take care to package our books securely before dispatch.

If your package appears visibly damaged at the time of delivery, we recommend refusing the delivery where possible and contacting our customer support team immediately.

If you receive a damaged book, please contact us within the applicable period mentioned in our Return & Refund Policy.

Please provide photographs or videos of the package and the damaged product where requested, so that we can investigate the issue with our shipping partner.

10. Wrong or Missing Product

If you receive:

  • A different book from what you ordered

  • A missing item from your order

  • A damaged product

  • An incomplete order

please contact our customer support team as soon as possible.

We may request photographs, videos, order details, or other information to verify the issue and provide an appropriate resolution.

11. Multiple Items in One Order

If your order contains multiple books, CEOVERSE may, where necessary, ship the products in more than one package.

In such cases, you may receive separate tracking details and delivery dates for different parts of your order.

12. Delivery Confirmation

An order will be considered delivered once the courier partner records the shipment as successfully delivered to the shipping address provided by the customer.

If your order is marked as delivered but you have not received it, please contact our customer support team as soon as possible so that we can raise the matter with the courier partner.

13. Cash on Delivery

If Cash on Delivery is offered for your PIN code and selected order, the applicable amount will be payable at the time of delivery.

Availability of Cash on Delivery may vary depending on the delivery location, order value, product, and other applicable conditions.

14. Cancellation After Dispatch

Once an order has been dispatched, it may no longer be possible to cancel the order.

For complete details regarding cancellation, please refer to our Cancellation Policy.

15. Contact Us

If you have any questions regarding your shipment, delivery status, or an issue with your order, please contact our Customer Support team using the contact details provided on our website.

Please keep your order number ready when contacting us so that we can assist you more quickly.

16. Policy Updates

CEOVERSE reserves the right to update or modify this Shipping Policy from time to time.

Any changes will become effective once the revised policy is published on this website.

Thank you for choosing CEOVERSE. We are committed to getting every story, idea, and learning experience safely to your doorstep.