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Privacy policy
Last updated: 4th August 2026
CEOVERSE is operated by Fly High Consultants Private Limited.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit ceoverse.in, purchase our products, save products, submit reviews, contact us, or otherwise interact with CEOVERSE.
In this Privacy Policy, “CEOVERSE,” “we,” “us,” and “our” refer to Fly High Consultants Private Limited.
By using our website, you acknowledge that you have read this Privacy Policy. Where your consent is required, we will request it separately.
1. INFORMATION WE COLLECT
The information we collect depends on how you interact with our website.
1.1 Order and Contact Information
When you place an order or contact us, we may collect:
• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Products ordered
• Order value and transaction details
• Delivery instructions
• Information shared during customer support communication
Customers may purchase products through guest checkout without creating an account.
1.2 Saved Products
When you use the “Save Products” feature, we collect your email address and store the products you have saved on CEOVERSE’s website servers.
We use this information to display and maintain your saved product list when you return to the website.
1.3 Customer Reviews
When you submit a review, we collect:
• Reviewer name
• Rating
• Written review
• Uploaded image, where provided
The reviewer name, rating, written review, and uploaded image will be displayed publicly on the CEOVERSE website.
Please do not include phone numbers, email addresses, home addresses, financial information, or other sensitive personal information in a public review.
We may review, moderate, reject, or remove content that is unlawful, misleading, offensive, unrelated to the product, infringes another person’s rights, or exposes personal information without proper permission.
1.4 Payment Information
Payments on the CEOVERSE website are processed through Razorpay.
Razorpay may collect and process payment information such as card, bank, wallet, or UPI related information in accordance with its own privacy practices.
CEOVERSE does not intend to store complete card numbers, UPI credentials, banking passwords, or other full payment credentials on its own servers.
We may receive limited information such as:
• Payment confirmation
• Transaction reference number
• Payment status
• Order amount
• Refund or cancellation status
Razorpay operates payment aggregation services and maintains its own privacy notice for payment users.
1.5 Communications
When you communicate with us through email, telephone, WhatsApp, SMS, website forms, or customer support, we may collect:
• Your contact details
• The content of your communication
• Order related information
• Feedback, questions, complaints, or support requests
• Records of our response
1.6 Technical Information
Our custom built website may automatically collect limited technical information required for security, website operation, and troubleshooting, including:
• IP address
• Browser type
• Device type
• Operating system
• Date and time of access
• Pages requested
• Error logs
• Security and server log information
CEOVERSE does not currently use Google Analytics, Meta Pixel, or other advertising or behavioural tracking tools.
However, the website may use essential cookies, server logs, or similar technologies required for functions such as website security, shopping cart operation, saved products, session management, and checkout.
2. HOW WE COLLECT INFORMATION
We may collect personal information:
• Directly from you when you place an order, save a product, submit a review, or contact us
• Automatically through essential website technologies and server logs
• From Razorpay when a payment is completed, declined, refunded, or cancelled
• From delivery, communication, hosting, or technical service providers involved in providing our services
• Where required or permitted by applicable law
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process and confirm orders
• Arrange packaging, shipping, and delivery
• Send order, payment, and delivery updates
• Provide guest checkout
• Maintain saved product lists
• Display and manage customer reviews
• Process cancellations, returns, replacements, and refunds
• Respond to enquiries and customer support requests
• Communicate through email, WhatsApp, SMS, or telephone
• Prevent fraud, misuse, and unauthorised transactions
• Protect the security of our website and systems
• Maintain business, tax, accounting, and transaction records
• Improve our products, customer service, and website experience
• Comply with legal obligations
• Establish, exercise, or defend legal claims
• Send promotional communication where you have provided consent or where otherwise permitted by law
We will not use your personal information for purposes that are materially different from those explained in this Privacy Policy without providing appropriate notice or obtaining consent where required.
4. EMAIL, WHATSAPP, AND SMS COMMUNICATION
We may use email, WhatsApp, and SMS to send transactional messages, including:
• Order confirmations
• Payment confirmations
• Shipping and delivery updates
• Cancellation or refund updates
• Responses to customer enquiries
• Important service or policy notices
We may also send promotional messages about products, collections, offers, or CEOVERSE updates where you have agreed to receive them.
You may stop receiving promotional communications by using the available unsubscribe or opt out instructions or by contacting us at reach@ceoverse.in.
Opting out of promotional messages will not prevent us from sending essential messages relating to an order, payment, delivery, refund, or customer support request.
5. HOW WE SHARE INFORMATION
We may share personal information only where reasonably necessary with:
Payment Providers
Razorpay, for processing payments, refunds, fraud checks, and transaction confirmation.
Delivery and Logistics Providers
Courier, shipping, warehousing, and fulfilment partners that require delivery information to complete an order.
Communication Providers
Email, WhatsApp, SMS, and customer support service providers used to send messages and respond to customers.
Technology Providers
Website hosting, cloud storage, server management, cybersecurity, database, and technical support providers.
Professional Advisers
Accountants, auditors, consultants, insurers, and legal advisers where reasonably necessary.
Government or Legal Authorities
Where disclosure is required by law, court order, regulatory request, legal process, or to protect our rights, customers, employees, or the public.
Business Transfers
Information may be transferred as part of a merger, restructuring, acquisition, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal requirements.
We do not sell personal information to third parties.
6. PUBLIC REVIEWS AND UPLOADED IMAGES
Reviews are public contributions.
When you submit a review, you understand that your reviewer name, rating, written review, and uploaded image may be viewed by anyone visiting the CEOVERSE website.
Do not upload content that:
• Contains another person’s personal information without permission
• Includes an identifiable child without proper parental or legal authority
• Violates copyright, privacy, publicity, or other legal rights
• Contains confidential, inappropriate, misleading, or unlawful material
You may request the correction or removal of your review by contacting us at reach@ceoverse.in.
We may ask for information reasonably required to verify that you submitted the review.
7. CHILDREN’S PRIVACY
CEOVERSE creates educational products for children, but the website and its purchasing functions are intended primarily for parents, guardians, teachers, and other adults.
We do not knowingly request or collect personal information directly from children under 18.
Children should not independently:
• Place orders
• Submit contact information
• Save products using an email address
• Submit public reviews
• Upload photographs or other personal content
A parent or lawful guardian should supervise any child’s interaction with the website.
If you believe that a child has provided personal information to us without appropriate parental involvement, please contact us.
We will review the request and take reasonable steps to delete the information where appropriate.
The DPDP Act defines a child as an individual who has not completed 18 years of age.
8. COOKIES AND TRACKING TECHNOLOGIES
CEOVERSE does not currently use advertising pixels or analytics tracking tools.
The website may use essential cookies or similar technologies to:
• Maintain website security
• Remember temporary session information
• Operate the shopping cart
• Support checkout
• Prevent fraud
• Maintain website functionality
• Recognise technical errors
• Support saved product or session related features
If CEOVERSE introduces analytics, personalisation, or advertising trackers in the future, this Privacy Policy and the website’s consent mechanism should be updated accordingly.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
• Completing orders and deliveries
• Providing customer support
• Maintaining saved product lists
• Publishing reviews
• Processing refunds, replacements, or complaints
• Preventing fraud and resolving disputes
• Maintaining accounting, tax, and legal records
• Complying with applicable law
• Enforcing our agreements and policies
Saved product information may be retained until you remove the saved products, request deletion, or the information is no longer required.
Public reviews may remain available until they are removed by CEOVERSE or deleted following an appropriate request.
Some transaction and business records may need to be retained even after a deletion request where retention is required for legal, tax, accounting, fraud prevention, or dispute resolution purposes.
10. SECURITY
We use reasonable administrative, organisational, and technical measures intended to protect personal information against:
• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction
Access to personal information should be limited to employees, contractors, and service providers who reasonably require it to perform their duties.
However, no website, storage system, or internet transmission method can be guaranteed to be completely secure.
Customers should avoid sending sensitive payment credentials or confidential information through unsecured email, WhatsApp, SMS, or public reviews.
11. YOUR CHOICES AND PRIVACY REQUESTS
Subject to applicable law, you may request to:
• Access personal information held about you
• Correct inaccurate or incomplete information
• Delete personal information that is no longer required
• Withdraw consent previously given
• Stop promotional communication
• Delete your saved product list
• Correct or remove a public review
• Raise a complaint about how your information is handled
To make a request, contact us at reach@ceoverse.in.
We may ask you to verify your identity before processing a request. This protects personal information from unauthorised access or deletion.
Withdrawing consent will not affect processing already completed before withdrawal.
It may also not prevent us from retaining information required for legal, transactional, fraud prevention, accounting, or dispute resolution purposes.
12. THIRD PARTY WEBSITES AND SERVICES
The CEOVERSE website may contain links to third party websites or services.
We are not responsible for the privacy, security, accuracy, or content of websites and services that we do not operate.
You should review the privacy policies of those third parties before providing them with personal information.
13. PROCESSING OUTSIDE INDIA
Some technology, communication, payment, cloud, or service providers may process or store information outside India.
Where this occurs, we will take reasonable steps to work with service providers that maintain appropriate security and confidentiality measures and will comply with applicable legal requirements relating to such processing.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when:
• Our website features change
• We introduce new services or providers
• Our data practices change
• Legal or regulatory requirements change
• Security or operational requirements make an update necessary
The revised policy will be published on the CEOVERSE website with an updated “Last updated” date.
Material changes may also be communicated through the website or other appropriate channels.
15. CONTACT AND GRIEVANCE DETAILS
For questions, privacy requests, corrections, deletion requests, consent withdrawal, or complaints, contact:
Privacy and Grievance Officer: Rohith Nagunuri
CEOVERSE
Fly High Consultants Private Limited
Email: reach@ceoverse.in
Phone: +91 82838 48566
Postal Address:
3rd Floor, Sreshta Primus
Road No. 36, Jubilee Hills
Hyderabad, Telangana, 500033
India